* Reach you in 3-12 working days after we ship if no logistical/custom delay in your country.
* Below is the indicative delivery lead time as given by the Singapore Post Office. Note all the remarks they put at bottom.
* Due to air traffic disruption worldwide, do expect delay as the timing they put are for operation during normal times.
* In addition, delivery can be greatly hampered by shutdown in both the country where the factories are, in Singapore (where we are) and your country. Hence do give yourself a lot of extra lead time and order asap.
* We're using the most economical delivery rate and the level of service may not be as great as premium delivery services.
* We will ship by registered air mail which means that there will be a tracking number. Please ensure that you're at home to receive the goods as your post office might send back the goods to us if they cannot reach you or you will have to collect from them. Please include your mobile number in your order in case they need to call you.
* In case you're not around and the goods are sent back to us, you will have to bear the costs of sending back the goods to us and re-sending back to you. Hence it will be both troublesome and costly for you. So ensure that you have someone around to receive the goods.
* If you need the items urgently or need better services, do consider to upgrade to Priority shipping services from Fedex, UPS, DHL etc. We can quote you the additional shipping charges by email.
* There are a lot of uncertainties in the world right now and we'll do our best to see your orders safely and promptly sent to the post office or collected by your appointed delivery service. Once the goods leave our hands, we cannot be held responsible as events will be beyond our control.
(Below are notes from the Singapore Post Office)
* Major cities/ Office of Mail Exchange may differ for registered and surface mail.
* By truck to KL.
** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
** Any delay at the destination countries is beyond the control of Singapore Post.
** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance.
** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.
** If Express Mail service is used, delivery time may be 1 day faster than ordinary mail.
** Registered Mail requires an additional 2 days as it is a recorded delivery service.
+ The sailing/transit time is based on the Surface Mail Dispatch Schedule. You can request for a copy from the Customer Service Officer at the Post Office.