By using this website, you agree to the following terms and conditions:
Note: Most of the below terms and conditions are for our interior products. Some may or may not be applicable for other products like Masks etc.
Unless otherwise stated, chairs come with a 1-year manufacturer’s warranty (chairs that cost under $200 comes with a 6-months warranty. Warranty is for manufacturing defects only. Warranty is carry-in and for parts only. Charges for changing parts (if needed by customers) are payable.
Wear and tear (including tear in upholstery and noise that develops after usage), misuse, abuse and damage during transportation by customers are not covered. Quality and finishing are not covered under warranty. Broken mechanisms during warranty period (e.g. gas spring, castors, legs) are covered.
Warranty covers normal usage only. For e.g. Our chairs are mostly priced from $200+ to $900+. Lower priced chairs are not suitable for over-weight or over-tall users. To ensure you purchase the right chair for your usage, please inform our salespeople if you intend to use a chair for an above average weight or height person. All our chairs are suitable for average Singapore weight of up to 70-80kg and height of about 1.7m. If using for average weight and height, no need to check. If for overweight or overheight, please inform our staff so they can recommend the right chairs.
Iconic Group reserves the right to substitute comparable parts, materials or models and does not warrant that the replacement part will match the existing or original item. If the item has been discontinued or is beyond repair, we reserve the right to give a pro-rated refund based on the remaining length of warranty. For example, the pro-rated refund for an item with 1-year warranty shall be calculated as follows: Number of days remaining/365 x purchase price. An item with 6 months warranty shall be calculated as follows: Number of days remaining/182.5 x purchase price.
Wooden furniture (and other products) do not come with any warranty due to the high possibility of damage due to customers' usage or collection. Any issue must be reported immediately upon collection or delivery. Issues (which can be repaired) reported after collection or delivery within 7 days may be repaired at the company's sole discretion at customers' costs. Issues reported after 7 days will not be serviced.
** Note: Due to the ongoing Covid-19 pandemic, all goods sold are not returnable /exchangeable so as to prevent the spread of Covid-19.
We do not allow change of mind. This is to ensure the highest standard of hygiene to protect every customer. (If you need to check item for suitability, quality or finishing, where the government policy allows, we can bring the item down to your car/loading bay keeping in mind safe distancing rules and policy. Or if the government policy allows, you can visit our showroom. Please check & comply with the latest government policy as the situation is still fluid and policy keeps changing according to the situation.)
By not accepting returns during this pandemic, we ensure that all goods are brand new and not returns from another customers' place. This way, every customer has peace of mind that their item is Covid-free.
For Singapore customers, we will take picture of the actual item(s) ordered and send to you by WhatsApp so you can view the actual item(s) before we deliver. If you have any questions, feel free to check with our staff before delivery.
We will also install (for free) & test every item to make sure that it is in good working condition before delivery.
This means extra cost and effort on our part but its part of our enhanced service to support our customers. So far, every customer has been very satisfied with this enhanced service.
Finally, upon collection/delivery, please inspect item(s) before accepting. Once item is accepted/collected, it cannot be returned.
3). Delivery/installation charges:
Sales items are "cash and carry". Delivery can be arranged at $35 per item to most parts of Singapore. Delivery charges for far away locations are additional $10 per item. No assembly charges for chairs. Tables & racks assembly charges are 18% of the cost of goods to be assembled. For bulky items such as 1.8m and bigger tables, please check the relevant page or check with sales staff.
Ex-stock items: For ex-stock items, we can deliver within a few working days upon receipt of payment.
Indent items: Indent items usually require 2-3 months. All delivery dates provided by us (whether stated in quotation, Invoice or otherwise) are estimates only. We shall not be responsible and shall not accept any liability for not being able to deliver within the specified time resulting from shipment/delivery delays from our suppliers or shipping companies.
We reserve the right to make partial deliveries. Each partial delivery shall constitute a separate contract on the same terms and conditions as set out herein. Failure to deliver all the products you have ordered shall not invalidate the contract as regards any partial deliveries.
5). Delay in receiving deliveries:
If you are unable to accept delivery or collect your orders within 14 days from our first contacting you, you shall be liable for the following. The balance amount and a storage fee equivalent to $500 or 2% of the order (whichever is higher) for every 30 days or part thereof.
6). Cancellation of orders:
We shall have the right to cancel your order (which had been accepted by us) at any time and for any reason whatsoever without your prior consent or agreement by giving you written notice of such cancellation. Upon such cancellation of your order by us, we shall:
6.1 No longer be obliged to deliver that product to you; and
6.2 Immediately refund to you, without any interest or compensation, the deposit and all other payments which you have made to us with regards to the order
6.3 Upon such refund being made to you, you shall have no further claims against us arising out of or in connection with the said cancellation of your order.
6.4 Except as otherwise expressly stated herein, once an order has been accepted by us, no cancellation of that order by you is valid.
Covid-19 notice: Customers cannot cancel their orders due to late delivery as there has been substantial supply chain disruption all over the world due to Covid-19 lockdowns and other disruptions. These are all beyond our control and the situation is very fluid and can change very suddenly. On our part, we will do our best to ensure smooth operation and delivery to support our customers within our ability.
7). Customer service hours:
Customer service opening hours are office hours only. Monday to Friday, 9am to 6pm. Retail store is open everyday, unless otherwise advised. Latest information on store opening hours can be found in the "Contact Us" page
8). Scratches and blemishes:
Due to the nature of wooden and painted metal furniture, hairline scratches and blemishes may be unavoidable due to shipping and transportation.
9). Country of origin: Made in Korea and Korean OEM:
We purchase our products only from Korean suppliers. Our containers are shipped directly from Korea.
Most of these suppliers have factories in Korea and the products are 100% manufactured in Korea. Such products are labeled as Made in Korea in our webpages and also at our offline store.
A small percentage of our Korean suppliers have factories in other countries including China. These products are labeled as Korean OEM. However, the QC is still Korean and the products meet Korean industrial and market standards.
Generally, Made in Korea products are of better quality and finishing than Korean OEM but the prices are also slightly higher. As an example, a Made in Korea chair will use parts and materials that are Made in Korea. The Korean industrial standards are higher than that of China. Hence the parts are better quality and last longer than China parts. For e.g. materials like synthetic leather and fabric that are Made in Korea are of better quality and last longer. Made in Korea synthetic leather do not peel as easily as China synthetic leather. Another example, the Korean chroming standard is higher than China and the chrome parts will last longer without tarnishing.
Photographs and drawings are for illustrative purposes only and may not exactly match the actual product. The colours you see on our webpages may vary with the actual products due to variation in computer graphics. If in doubt, please check with our sales staffs. Prices stated are for standard colours only (for e.g. black for chairs & Aniframe storage systems and Acasia for tables). Prices may be higher for non-standard colors. Please check with our sales staffs or see price tags in showroom.
11). Governing Law:
These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of the Republic of Singapore.
All images, write-ups and translations either belong to Iconic Group Pte Ltd or our partners and are not to be reproduced without written permission.
13). Force Majeure:
Under all circumstances, we will not be liable for performance delays nor for non-performance due to causes beyond our reasonable control, except for payment obligations.